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Viv Knowledge Base
Troubleshooting
Troubleshooting
What to do if you have issues or problems using Viv.
How do I change my starting weight?
Who do I contact to get a replacement?
How do I connect to Apple Health?
Sensors
I connected my sensor to the LinX/Vixxa app instead of Viv, what do I do?
What do I do if my sensor is showing an error?
How do I calibrate my sensor?
I can't pair my sensor with Viv, what do I do?
Viv app
I can’t log in to the app
My data is slow to load, how can I fix this?
I didn’t get any glucose readings for a while
I get a 'server error' and cannot connect
Why does my app look zoomed in?
Other issues
My Viv kit hasn’t arrived, what should I do?
What do I do if I start bleeding after applying a sensor
Where's my Viv kit?
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